Home Ownership Officer

Home Ownership Officer
Permanent
£40,000
Kent

Hamilton Woods Associates are currently recruiting for a Home Ownership Officer on a permanent basis.

Duties and Responsibilities of the Home Ownership Officer:

• Review and issue annual leaseholder service charges in line with legal and regulatory requirements.
• Manage leaseholder and shared ownership service charge accounts, including setting up payments and monitoring arrears.
• Prepare and present evidence for First Tier Tribunal hearings when required.
• Support the annual audit process of service charge accounts.
• Handle customer enquiries and arrange payment plans as needed.
• Assist with staircasing processes and home ownership sales.
• Keep policies and procedures updated to reflect current legislation.
• Produce reports and data on home ownership and income collection activities.
• Respond to solicitors' leasehold enquiries for both leasehold and shared ownership sales.
• Manage Section 20 consultations, supporting internal teams and sending out relevant documentation.
• Set service charges for new developments in collaboration with the Development team.
• Address arrears issues and agree repayment plans.

Essential Requirements of the Home Ownership Officer:

• Full understanding of the section 20 process

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful